Mr Price Apparel South Africa

NEED HELP?

ALL YOUR FREQUENTLY
ASKED QUESTIONS
- ANSWERED!

NEED
HELP?

ALL YOUR FREQUENTLY ASKED QUESTIONS - ANSWERED!





top questions

CLICK & COLLECT: Your order will take between 4-6 working days* to arrive at store ready for you to collect. You can track your order online under my account and we will also notify you via email when your order has been received, when your order has been shipped and again when your order has reached the store you have selected. We will also email you to remind you to collect your order if you have not collected it after 7 days, and again after 14 days (only for Click + Collect Courier delivery options).

PARGO PICK-UP POINT - New! : Your order will take between 2-4 working days* to arrive at a collection point ready for you to collect. Shop online and collect your parcel from a convenient Pargo Pickup Point instead of waiting for your home delivery. Enjoy the flexibility of collecting parcels whenever it suits you, including on weekends and after work at hundreds of popular collection points nationwide. Parcels are tracked at all times and stored in a safe and secure area.

DOOR TO DOOR: Your order will take between 3-5 working days* to get to you. You can track your order online under my account and we will also notify you via email when your order has been received, when your order has been shipped and again when your order has been delivered.



Delivery Method How long will it take? How much will it cost?
Click + Collect 4-6 Working Days R10
Door-to-Door 3-5 Working Days R45
Pargo 2-4 Working Days R45
Volumetric Items (Door-to-Door only) 3-7 Working Days R200

Yes! You can return an item to any Mr Price store within 30 days, as long as you are able to provide the original receipt of purchase.
If you are returning a perishable or consumable item such as baby formula, food or medicine, the items need to be returned within 14 days of purchase and the product is sealed in its original packaging. Items that may not be returned:

  • books without any packaging
  • plush items not packaged
  • nursing pads
  • maternity belts
  • nursing pads
  • striders

Yes! We have a few selected items that require assembly in our Nursery category such as Cots and Compactums. When you check out, simply select the assembly option that will appear if you have bagged an item that qualifies for assembly. You will be charged R75 for this service. When our courier partners arrive at your door, they will off-load the item and assemble it for you in the room of your choice.

Yes! Lay-by is a shopping agreement between you and Mr Price. It lets you choose product that you love, set it aside and pay for it over 3 months. There are no credit checks and no interest. We keep your selected items safe until you’ve paid the full amount, then you collect your items! For more information on Lay-By, please CLICK HERE.

We want to make sure you have the confidence to shop online and get all the winter essentials you need without leaving the house. Our fulfilment partners have implemented several precautionary measures including the screening of staff and regular cleaning of equipment and fixtures while they process your orders. Together with our couriers, we have introduced contactless delivery and mandatory health checks for all drivers. Each driver has also been equipped with masks and sanitiser.

Scan to pay is the next-level when it comes to easy, contactless payments. All you need is your phone, the Mr Price app and you’re ready to scan and pay! No more wallets, cards, cash and unnecessary contact. You can also link your Mr Price Money account to your app to make payments.

We ask all our customers to follow the mandatory rules and wear face masks when leaving your home and shopping in our stores.

Yes, you will be able to pay your account in-store however, we have four easy payment options you can use without leaving your house. You can pay your account by visiting mrpmoney.com, using your Mr Price app, by dialing *120*410# or using online banking.

We understand that COVID-19 has had a huge impact on our customers and all the people of South Africa. That's why the Mr Price Group has donated towards the Solidarity Fund and we have committed to a range of feel-good tees with all proceeds going towards COVID-19 relief efforts. Soon we will be selling masks in-store and online at zero profit to help you adhere to the regulation of wearing masks in public.



how to shop online

It is really easy!

  • From your mobile phone or your PC you can register to shop with us.
  • Then simply navigate around our site and choose the items you want to purchase and add them to your shopping bag by clicking on the "ADD TO BAG" button. Some items may require you to select your colour and size.
  • The next step is the checkout: You will be prompted for your delivery option, and you can then choose your preferred payment option (see payment options for more info).
  • Once you have completed your purchase we will then send you an sms or e-mail to confirm that your purchase has been received by us, we will also keep you informed on the status of your order along the way.

Yes, you can! You get R100 off your first order on the Mr Price app! Simply use the coupon MRP100 at checkout. FIND OUT MORE.

There are two ways to find what you're looking for.

  • You can select the category that you want to shop in (Ladies, Mens or Kids) and then you can shop by brand (e.g. RT, Oakridge, RED. REDX) or by sub-category (e.g. dresses, shoes, maternity). Once you have selected what you want to view, you can sort it in a number of ways. For example, you can sort from lowest price to highest price, and you can ask that only the sizes that you want to shop for are shown to you. You can also choose how many items are shown per page as well as how many items are shown per row.
  • You can type in what you are looking for using the search icon at the top of the page and we will show you any items that relate to your search criteria. Our online store is separate from our physical stores, and as such, items that are available online may not be available in-store or vice versa.

A good place to start is with our Mr Price Fit Guide which will tell you all about the fits of our Mr Price brands. Or, once you have selected the product you want to purchase, you can click on the "View Size Chart" button next to the product image. This will show you a chart that will help you select the correct size for your dimensions. If you buy an item and you are not happy with the fit, you are more than welcome to return it to any Mr Price store for free, or return it via courier, subject to our Returns Terms and Conditions.

You will only be able to order merchandise that is instock. If your size is not available, then you will not be able to select that size. However if we find an item is in stock but not suitable for sale, for reasons beyond our control, we will remove it from your bag and ship the order excluding that item and refund the value of the removed item. Should you have an item in your bag that was in stock but subsequently is out of stock, you will be prompted to remove the out of stock items before proceeding to check out.

Mr Price subscribes to the highest security and encryption standards, allowing our customers to shop with absolute peace of mind!

  • Card payments - Through the use of 3D Secure / Payer Authentication, online card payments are now authenticated and verified, allowing for protection against any unauthorized use should your card be lost or stolen.
  • Instant EFT - We have partnered with instant EFT solution Ozow, formerly known as i-Pay to bring you an easier way of paying online from the comfort of your home.
    • No need to register with Ozow to pay nor download any app, simply use your existing cellphone/online bank details to pay via Ozow.
    • Ozow is a seamless, hassle-free and instant method of settling your outstanding account, making the loading process quick and easy within seconds. Ozow allows you to make payments from any of your online bank accounts e.g. savings account, credit card account, cheque account, etc. Tyme and African Bank have also been introduced to the Ozow platform, offering you to make payments with any of the 8 major banks in South Africa.
    • All you need to pay via Ozow is an online bank account. The payment is made immediately (no need to email proof of payment), allowing us to process your payment faster, with no added costs to you.
  • Scan to Pay - We are fully PCI compliant and follow the strictest safety and security measures to ensure your safety when shopping online and in-store. Your online profile is password protected but we still recommend that you ensure your device uses some form of lock screen protection (pin, pattern or biometric).

3D Secure or Payer Authentication (MasterCard® SecureCode™ and Verified by Visa) provides an additional layer of security and protects you, the cardholder, when making an online purchase using a debit or credit card. Your bank identifies you using a previously selected One-Time Pin or password and therefore knows that it's you shopping online. In doing so, no fraudulent transactions can be made if your card has been lost or stolen - giving you more control of your shopping experience.

You can shop in total confidence knowing that your credit card details are safe and secure.

The following banks have pre-enrolled all Visa and MasterCard credit cards.

All you need to do is follow the instructions below to check / activate your card now at no extra cost!

Absa - check / activate your card
Nedbank - check / activate your card
Standard Bank - check / activate your card

FNB:
Log on to your FNB Online Banking profile and follow these prompts:

  • Select the "My Bank Accounts" tab
  • Select the "My Cards" sub tab
  • Click on "Activate Now" in the "Verified by Visa" column for the card that you would like to activate
  • Capture the relevant details
  • You will be sent an OTP to your mobile phone which you will then need to enter on your online banking profile

Once done, your card will be activated for 3D Secure/Payer Authentication online banking.

Investec:
Please use your credit card pin when prompted to submit the one-time password (OTP).

To find out more about 3D Secure / Payer Authentication or if you are experiencing any difficulties upon checkout, feel free to contact our customer care on 0800 212 5353.

Please contact your bank to find out how you can enroll for 3D Secure or Payer Authentication on your credit card.
Certain credit card issuers, such as American Express and Diners Club, do not subscribe to 3D Secure / Payer Authentication yet.
These cardholders will not be required to enter a One-Time Pin or Password when shopping online.

You have five different options:

  1. You can pay using a credit card;
  2. You can pay using a cheque or debit card (only eCommerce enabled debits cards are currently supported.);
  3. You can pay using your Mr Price Money account;
  4. You can pay using an electronic Mr Price Gift Card in full or together with another payment method;
  5. You can pay using Ozow Instant EFT - New!

Ozow is a seamless, hassle-free and instant method of settling your outstanding account, making the loading process quick and easy within seconds. Ozow allows you to make payments from any of your online bank accounts e.g. savings account, credit card account, cheque account, etc. Tyme and African Bank have also been introduced to the Ozow platform, offering you to make payments with any of the 8 major banks in South Africa.
How to pay with Ozow:




Why did we change our Manual EFT process?
We believe that paying online should be simple, speedy and safe. In the past, our Manual EFT option meant you had to wait up to 48 hours for your payment to clear, which meant a delay in your delivery. The process also required you to use your order number as your reference, which led to a lot of mistakes. An all-round inconvenient process! Which is why we have added a new Instant EFT payment option provided by Ozow.

We'll be sad to hear that but happy to help! You can return any item for free to one of our Mr Price stores, or you can return it via Courier who will collect from you. See "How can I return my order or part of my order?" for an explanation on return procedures and costs or view our Returns Terms and Conditions.

The easiest way is to chat with us using the live chat on our website, drop us a line on 0800 212 535 or leave us a message on our Help page. We'll get back to you right away! You can also now chat to us on WhatsApp! Simply add +27 64 584 1000 as a contact on your phone, message us and say Hi! There are many cool features to take advantage of. You can:

  1. Track your order
  2. Search for products
  3. See what’s new
  4. Find a store
  5. Get info on downloading the Mr Price app
  6. Chat to someone from Customer Care

Sure thing! Simply click on the "FORGOT PASSWORD?"" link on the "Sign In" page. We will then email you a link where you can reset a new password. You will be given three chances to enter the correct password, after which your profile will be locked. If this happens, you will need to contact us and we'll send you an email with a link to reset your password.

Simply enter your email address in the "Hook me up with fashion news" section at the bottom of our website. You can select the type of content you want to receive (Ladies, Mens, Kids or everything). If at any time you want to stop getting our newsletter, click on the "update preferences" button at the bottom of the any of your emails to stop any unwanted emails or you can simply "unsubscribe" from all newsletters.

Competitions run by Mr Price will only ever be posted on our official website: www.mrp.com and our official social media pages using @mrpfashion on Facebook, Instagram, Twitter. If someone phones you to tell you about a new Mr Price competition, and asks you to pay an entry fee, it won’t be rude to hang up. That’s a scam call! The only time someone from Mr Price will call you is to notify you that have won a competition that you entered, via the correct channels.

Nope. Never. Not even ever! We will never ask for your banking details or an application or interview fee for a Mr Price job. We will only advertise potential positions on our official website: www.mrpcareers.com, our @MRPCareers social media pages or our @MRPFashion social media pages - Facebook, Instagram and Twitter. We also have a business page on Linked-In where we post job opportunities under the JOBS tab: https://www.linkedin.com/company/mr-price-group/jobs. Remember, if it doesn’t say Mr Price Careers, it’s not us!



deliveries & returns

You can choose between three super convenient delivery options:

  1. We can deliver to your nearest Mr Price store with our Click + Collect option. If you select this option you will need to select the specific store from a list that we will show you when you are processing your online order. Get FREE store delivery with Click + Click economy on orders over R350!
  2. We can deliver to your chosen Pargo Pickup Point. Enjoy the flexibility of collecting parcels whenever it suits you, including on weekends and after work at hundreds of popular collection points nationwide.
  3. We can also deliver to your home or work with our Door to Door option. There are certain outlying areas in South Africa where orders may potentially be delayed.

PLEASE NOTE: All orders that include a cellular device will be delivered straight to your door. Don’t forget, you will need to show your ID book, smart card or driver’s license when your delivery arrives.

Delivery

How much will it cost?

How long will it take?

Click & Collect Economy

R10

4-6 Working Days

Pargo Pickup Point - New!

R45

2-4 Working Days

Door to Door Economy

R45

3-5 Working Days

Door to Door Economy: Cellular Order

R150

5-7 Working Days

As we are all learning every day, these are uncertain times and we cannot guarantee that we will be able to deliver within the promised 1-3 working days that our EXPRESS delivery offers. To avoid your disappointment and ours, we have limited the options to ECONOMY only and we will do our very best to meet these deadlines when lockdown is lifted, i.e. 4- 6 working days.

CLICK & COLLECT: Your order will take between 4-6 working days* to arrive at store ready for you to collect. You can track your order online under my account and we will also notify you via email when your order has been received, when your order has been shipped and again when your order has reached the store you have selected. We will also email you to remind you to collect your order if you have not collected it after 7 days, and again after 14 days (only for Click + Collect Courier delivery options).

PARGO PICK-UP POINT - New! : Your order will take between 2-4 working days* to arrive at a collection point ready for you to collect. Shop online and collect your parcel from a convenient Pargo Pickup Point instead of waiting for your home delivery. Enjoy the flexibility of collecting parcels whenever it suits you, including on weekends and after work at hundreds of popular collection points nationwide. Parcels are tracked at all times and stored in a safe and secure area.

DOOR TO DOOR: Your order will take between 3-5 working days* to get to you. You can track your order online under my account and we will also notify you via email when your order has been received, when your order has been shipped and again when your order has been delivered.

Yes, you will need to show your ID book or smart card, driver’s license or passport and proof of address. This is for our customers protection to ensure your device lands in the correct hands and to facilitate the Rica process.

To track your order, you can choose from the following:

  • Visit mrp.com and select "track my order" at the bottom of the page. Enter your order number and we'll tell you the status of your order!
  • Download the Mr Price app from the Google Play or Apple App store, sign in and check “My Orders” to see the status of your orders.
  • You can also track the status of your order by logging into your profile on mrp.com and clicking on "My Orders". Once you have selected the order that you wish to track, you will be able to see if your order has been received by us, if it has been shipped to you and if it has arrived at the store of your choice.
  • You will be able to track whether the order has been delivered to the address that you have chosen. We will also send you emails to let you know how your order is progressing. You can also contact us if you would like help with tracking your order.

While we’d love to bring you all the items you’ve ordered, we must however, adhere to the amendments in level 4 regulations and only deliver the permissible items. Please keep an eye on your inbox for refund information for the items that we were unable to deliver to you during this time.

We'll be sad that you want to cancel your order but happy to help! All you need to do is contact our Call Centre agents on 0800 212 535 or drop us a mail at [email protected] , include your order number and request and we will be able to cancel your order and refund the payment using the original payment method.

It all depends on the payment method you used when you placed your order. Here are the different times based on the different payment options:

  • Credit Card: This will take 5-7 working days (excluding weekends and public holidays) to reflect in your account.
  • Mr Price Money Account: This will take 24-48 hours to reflect in your account.
  • Gift Voucher & EFT Payments: It will take 24-48 hours for a voucher to be emailed to you.

The easiest way to return your order is to drop it off at your nearest Mr Price clothing store for FREE (conditions apply).

  • You can also return your order via the Post Office or via Courier. If you choose this option you will need to fill out the product return form included in your order and pay for the cost of the return.
  • Please note we do not accept returns for certain items like Underwear and Earrings. Not sure? Checkout out our returns policy.
  • Please note cellular devices can only be returned if there is a valid technical fault, or if the device is still in the box with the packaging seal unopened. Please make sure you’re happy with your purchase before breaking the seal. Checkout our returns policy for more info. To process a return please contact customer care on 0800 212 535 , they will direct you to the nearest Mr Price Cellular store.

You can return any item for free to one of our Mr Price stores, or you can return it via Courier who will collect from you. Please remember that if you are not happy with any of your items in your order, you will have 30 days from date of delivery in order to return these items.

Returning your order to any one of our Mr Price clothing stores is totally FREE. If you choose to return your order via the Post Office, you will be charged standard SAPO rates to return your parcel to us. If you choose to return your merchandise using our Courier service, we will advise you on the cost of the return while you are processing your return online, as the cost will vary depending on your location. We do not refund delivery costs, no matter which channel you decide to use to return your merchandise.

You have two options to return your order:

  1. You can return it to your nearest Mr Price clothing store for free (conditions apply). This is the easiest method.
  2. You can also return your order via the Post Office or via Courier. If you choose one of these options you will need to pay for the cost of the return. To make a return using one of these channels you will need to package your return and insert the return confirmation page into the package (you can either print the return confirmation online or you can fill in the printed one that we sent you with your order). Please make sure that the address is legible on the package:

    Mr Price Returns DC
    222 Umgeni Road
    Greyville
    Durban
    KZN
    4001
    South Africa

    If you select the Post Office option:

    Then drop off at your nearest Post Office. Note: you will need to pay the Post Office directly when you hand the package over to them. Also note that it may take up to two weeks for the Post Office to get the return package to us.

    If you select the Courier option:

    The courier will collect from you at your designated address. Note, you will not need to pay the courier directly for returning your merchandise, we will pay the courier and deduct the cost from your final credit once we have received and processed your returned merchandise. Make sure that you insert the return confirmation page into the package (you can either print the return confirmation online or you can fill in the printed one that we sent you with your order).

We can help you right here, right now. So if you want to return items via post/courier or have any other questions, just click on the "Need any help?" tab at the bottom of the page.

Psst! Don’t forget…

  • All return items must be in good condition with barcodes still attached.
  • If you return items via post/courier you’ll need to pay the cost of the return.
  • You’ll find your proof of purchase form in your delivery bag or you can print it from your order history once you’ve logged in.
  • You’ll only get your cash back once we’ve received your items and checked that they’re in good condition. If you’ve paid via EFT, we’ll issue you with a Gift card to the value of your credit.
  • Sorry! We can’t accept returns on pierced jewellery, underwear or cosmetics – unless they arrived damaged.

No, you can only return your order to a Mr Price clothing store. For your nearest Mr Price store, use our store locator service online. service online.
Please note, cellular device returns can only be processed at certain MR Price stores. Please contact customer care on 0800 212 535 and they will direct you to the nearest store.

The Courier will make an attempt to call you and arrange a date and time that is suitable for you to receive your delivery. After a second delivery attempt the Courier will return your order to Mr Price, and you will be credited for your purchase minus the cost of delivery and the cost of returning the package to us.

Yes you can, but do note that we will not accept responsibility for anyone who receives your order at your chosen address, that is not authorised to do so.

Please note, for cellular purchases you will need to be present to receive your order. This is for our customers protection to ensure your device lands in the correct hands.

If you return your merchandise to one of our stores, we will credit you immediately as follows (subject to our Returns Terms and Conditions):

  • If you purchased using a credit card or a cheque/debit card we will refund the card that you used. Please make sure that you bring the card that you used to purchase your merchandise with you so that we can process the credit for you, failing which we will have to issue you with a Gift card to the value of your credit.
  • If you purchased using your Mr Price money account, we will credit your account or issue you with a Gift Card to the value of your credit;
  • If you purchased using cash, we will credit you with cash or we will issue you with a Gift card to the value of your credit;
  • If you purchased using a Gift card we will issue you with another Gift card to the value of your credit;
  • If you purchased via Instant EFT, we will attempt to refund you back in into your account or issue you with a Gift card to the value of your credit.

Note: You will need to bring along your proof of purchase with you (you can either print this from your account profile online or you can bring along the delivery note that would have been included in your delivery parcel).

If you return your order via the Post Office or Courier, then:

  • We will only process your credit once we have received and processed your return. This may take up to 14 days.
  • You will only be credited for the merchandise that you have returned if it is in the same condition that it was before it was delivered to you. We will not refund you the delivery cost, and the return cost (in the case of a courier return) will be deducted from the value of your credit.
  • If you purchased using a credit card or a cheque card we will refund the card that you used.
  • If you purchased using your Mr Price money account, we will credit your account or issue you with an electronic Gift Card to the value of your credit;
  • If you purchased using cash, we will issue you with an Electronic Gift card to the value of your credit;
  • If you purchased using a Gift card we will issue you with an Electronic Gift card to the value of your credit;
  • If you purchased via Instant EFT, we will attempt to refund you back in into your account or issue you with a Gift card to the value of your credit.

Should you receive a damaged or soiled item you will be requested to take a pic of the damaged/soiled item and fill out a Return Enquiry on our Help page.

A Customer Care agent will then contact you regarding the return, replacement or refund.

Should you receive an item with a factory fault , you will be requested to take a pic of the item and fill out a Return Enquiry on our Help page.

A Customer Care agent will then contact you regarding the return, replacement or refund of the item.

No, we do not include any of the import customs, duties or taxes. Each country is different and the recipient will be responsible for the respective import customs, duties or taxes charged in their country. Delivery cost is included and can be seen here.



gift vouchers

It's really easy! Simply follow the easy steps by clicking on the Gift voucher link. You can choose the value of the voucher you want to send; you can also choose who you want to send it to, how you want to send it (via e-mail or sms) and you can even personalise the voucher with a note from yourself. Once the recipient has received the voucher, they can redeem it by entering the unique code into the promotion code area of the checkout page. What's more, if the recipient wants to spend more than the value of the gift card, they can top-up their purchase with another form of payment such as a credit card. Still got questions? Call us on 0800 212 535 or contact us on our Help page.

Of course you can. Simply enter the address of the person and their name when you select your shipping option (you will need to select the Courier option to do so).

Simply select the merchandise that you wish to buy by adding it to your cart and then proceeding with your checkout. On the Bag Summary page you will be given the option to enter your voucher number. Make sure that you enter the code correctly - and then you are done! The gift card value will automatically be deducted from your purchase value. You can then top up your purchase with another payment type like your Mr Price Money account or a credit card, if you need to.

It's really easy. Select the items that you wish to purchase by adding them to your bag. Once you click through to your bag, you can enter your voucher or coupon number into the field provided. Make sure you enter the code exactly right - once you have done so the voucher or coupon terms will automatically be included in your transaction.



contact us

Need to ask us something about an order or your Mr Price Money Account? Simply get in touch with the details below.


Mr Price Money account
08610 66639

Order & delivery
0800 212 535

Talk to us on whatsapp:
Say hi!

Give us a shout online:

mrp Facebook mrp Twitter @MRPHelp