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frequently
asked questions

How much will delivery cost me?

The cost of your order will depend on the size of your order, the country that you are sending your order to and the type of delivery service that you have selected. We will always show you the delivery cost before you check out.

Please note that depending on your country, you may be charged duties or tax, when you collect your parcel.

Can you help? I've forgotten my password!

Sure thing! If you've forgotten your password, simply click on the Can't remember your password? link on the "sign in" page. We will then email or SMS you a link where you can reset a new password. You will be given three chances to enter the correct password, after which your profile will be locked. If this happens, you will need to email [email protected] and we'll send you an email or SMS with a link to reset your password.

How do I select the right size for me?

A good place to start is with our MRP Fit Guide which will tell you all about the fits of our MRP brands!

Or, once you have selected the product you want to purchase, you can click on the "size chart" button next to the product image. This will show you a chart that will help you select the correct size for your dimensions. If you purchase an item and you are not happy with the size, you are more than welcome to return it to us, subject to our Returns Terms and Conditions.

 
 

shop online

Do I need to register to shop online?

Yes, you will need to register an online shopping profile, this will make your shopping experience more personal and convenient. If you are using one of our kiosks in store, you may select the Guest Checkout option. In this case, you will not be required to enter any of your personal details, except for the minimum amount of information we require to deliver your purchase and stay in contact with you. After you have completed your guest check out, you will need to create an online shopping profile for any future purchases.

How do I register to shop online with MRP?

Simply click on the "my account" button on the top right hand side of your screen. Then select login, and if you are a new customer you will need to enter some basic information - it is really quick and easy and you only do this once. And don't worry, we will not share your personal details with anyone, and we will not contact you if you do not want us to. Your information is also safe with us, as we subscribe to the strictest security standards meaning your information is safe from anyone who is not authorised to see it.

How do I shop online with MRP?

It is really easy! From your mobile phone or your PC you can register with us. Then simply navigate around our site and choose the items you want to purchase and add them to your basket by clicking on the "Bag It" button. Once in your bag you will need to select your size and colour.

The next step is the checkout: You will be prompted for your shipping option, and you can then choose your preferred payment option (see Payment options in FAQ's for the options that you have). Once you have completed your purchase we will then send you an sms or e-mail to confirm that your purchase has been received by us.

How do I search for something specific in the MRP online store?

There are two ways to find what you're looking for.

  1. You can select the category that you want to shop in (Mens, Ladies or Kids) and then you can shop by brand (e.g. Oakridge) or by sub-category (e.g. dresses). Once you have selected the merchandise you wish to view, you can sort it in a number of ways. For example, you can sort from lowest price to highest price, and you can ask that only the sizes that you wish to shop for are shown to you.
  2. You can type in what you are looking for using the search icon at the top of the page and we will show you any merchandise that relates to your search criteria. Our online store is separate from our physical stores, and as such, items that are available online may not be available in-store or visa versa.

What if I order something that is out of stock?

We will not display merchandise that is out of stock, so you will only be able to order merchandise that is available. If your size is not available, then you will not be able to select that size. However if we find an item is in stock but not suitable for sale, for reasons beyond our control, we will remove it from your bag and ship the order excluding that item and refund the value of the removed item.

Is there a minimum order value to shop online from MRP?

No, we have no minimum order value.

How do I select the right size for me?

A good place to start is with our MRP Fit Guide which will tell you all about the fits of our MRP brands!

Or, once you have selected the product you want to purchase, you can click on the "size chart" button next to the product image. This will show you a chart that will help you select the correct size for your dimensions. If you purchase an item and you are not happy with the size, you are more than welcome to return it to us, subject to our Returns Terms and Conditions.

What if I am unhappy with my purchase?

We'll be sad to hear that but happy to help! You can return any purchase for free to one of our MRP stores, or you can return it via the Post Office or Courier who will collect from you. See "How can I return my order?" for an explanation on return procedures and costs and view our Returns Terms and Conditions.

How can I contact MRP?

The easiest way is to drop us a line on our support page. We process these queries right away!

Can you help? I've forgotten my password!

Sure thing! If you've forgotten your password, simply click on the Can't remember your password? link on the "sign in" page. We will then email or SMS you a link where you can reset a new password. You will be given three chances to enter the correct password, after which your profile will be locked. If this happens, you will need to email [email protected] and we'll send you an email or SMS with a link to reset your password.

How do I sign-up for a Newsletter?

Simply click on the "Sign-up for our newsletter" button on the Home Page, and select the type of Newsletter you want to receive (Kids, Men or Ladies). If at any time you want to stop getting our newsletter, click on the "update preferences" button at the bottom of the page and stop any unwanted emails.

 

deliveries & returns

 

How much will delivery cost me?

The cost of your order will depend on the size of your order, the country that you are sending your order to and the type of delivery service that you have selected. We will always show you the delivery cost before you check out.

Please note that depending on your country, you may be charged duties or tax, when you collect your parcel.

How long does it take for me to get my order?

If you select Economy delivery, your order will usually take between 7-14 working days (i.e. excluding week-ends and public holidays) to get to you.

If you select Express delivery, your order will usually take 4-5 working days to get to you. Bear in mind that delays at customs, though unlikely, are possible, which could delay the delivery of your order.

You can track your order online under my account and we will also notify you via e-mail or SMS when your order has been received, and when your order has been shipped and again when it has been delivered to your chosen address.

How will my order get delivered to me?

You can choose between two delivery options:

  1. Economy delivery - we will deliver to you via your local Postal Service. Depending on your country, your Postal Service may deliver to your door, or you may have to collect at your nearest Postal Service Counter. This is by far the most affordable way for you to get your delivery.
  2. Express delivery - we will deliver to your chosen address, be it at work, home or elsewhere.

Where is my order?

To track your order, visit mrp.com and select "track my order" at the bottom of the home page. Enter your order number and we'll tell you the status of your order!

You can also track the status of your order by logging into your account and clicking on "My Orders". Once you have selected the order that you wish to track, you will be able to see if your order has been received by us, if it has been shipped to you and if it has arrived at the store of your choice.

You will be able to track whether the order has been delivered to the address that you have chosen. We will also send you emails and/or SMS's to let you know how your order is progressing. You can also email us at [email protected] if you would like help with tracking your order.

Where do you deliver to?

We deliver anywhere in the world! Simply select change country using the link in the top and bottom of the page and begin shopping!

Do you include any of the import Customs, Duties and/or Taxes?

Nope, we don't. Each country is different and the recipient will be responsible for the respective import customs, duties or taxes charged in their country.

Can I return any merchandise?

Just about! To see exactly what you can and can't return, take a look at our normal store returns conditions.

How much will it cost me to return my order?

Returning your order via the Post Office or Courier is dependent on the Postal Service that you use, and the return postage cost will need to be paid by you. If you return to a Mr Price corporate store then there is no return cost.

How can I return my order or part of my order?

You have two options to return your order:

  1. You can return it to your nearest MRP clothing store for free (conditions apply). This is the easiest method.
  2. You can also return your order via the Post Office or via Courier. If you choose one of these options you will need to pay for the cost of the return. To make a return using one of these channels, complete the following easy steps (Note if you decide to return to one of our stores you do not need to follow these steps, simply take the merchandise that you want to return and the documentation that you received with it, to your nearest MRP clothing store and return it for free):

    1. Log into your account profile at www.mrp.com
    2. Click on my account and then my orders, and follow the steps we will show you to register your return. If you select the Courier option, we will also tell you how much the courier will charge for the return (you will not need to pay the courier directly, we will deduct the courier fee from your credit).
    3. Once completed, if you selected the Post office option:

      You will need to package your return and insert the return confirmation page into the package (you can either print the return confirmation online or you can fill in the printed one that we sent you with your order). Please make sure that the address is legible on the package: 

      MRP Returns DC 
      222 Umgeni Road 
      Greyville
      Durban
      KZN
      4001
      South Africa


      Then drop off at your nearest Post Office. Note: you will need to pay the Post Office directly when you hand the package over to them. Also note that it may take up to two weeks for the Post Office to get the return package to us.
    4. If you selected the Courier option: 

      The courier will collect from you at your designated address. Note, you will not need to pay the courier directly for returning your merchandise, we will pay the Courier and deduct the cost from your final credit once we have received and processed your returned merchandise. Make sure that you insert the return confirmation page into the package (you can either print the return confirmation online or you can fill in the printed one that we sent you with your order)

What happens if there is nobody to receive my order when the Courier delivers to me?

The courier will make an attempt to call you and arrange a date and time that is suitable for you to receive your delivery. After a second delivery attempt, the courier will return your order to MRP, and you will be credited for your purchase minus the cost of delivery.

Can I select somebody to receive my order for me if I am not going to be there when the Courier service delivers to me?

Absolutely but please note that we will not accept responsibility for anyone who receives your order at your chosen address that is not authorised to do so.

When can I cancel or return my order?

Once you have "checked-out" with an online order, you can cancel your order at any point up to the status of "Processed". After that point, you will have to follow the normal Returns process after your order has been delivered.

How will I be credited for my return?

If you return your merchandise via post, we will only process your return credit once we have received and processed your return. We will process your credit if applicable within 48 hours after we have received your return, to the card with which you have made your purchase. If you purchased with a Gift Card, then we will issue you with a gift card to the value of your return credit. Return Terms and Conditions do apply

What if I received a damaged or soiled item?

Should you receive a damaged or soiled item you will be requested to take a pic of the damaged/soiled item and fill out a Return Enquiry on our Contact Us page.

A Customer Care agent will then contact you regarding the return, replacement or refund.

What if I receive an item with a factory fault?

Should you receive an item with a factory fault , you will be requested to take a pic of the item and fill out a Return Enquiry on our Contact Us page.

A Customer Care agent will then contact you regarding the return, replacement or refund of the item.

 

payment options

Is it safe to shop online with MRP?

Yes, indeed! We subscribe to the highest security and encryption standards, allowing our customers to shop with absolute peace of mind! And because we do not store your payment and card details, your confidential information cannot be accessed by anyone who is unauthorised to do so.

What are the different payment options that I have for purchasing from MRP online?

You have three different options:

  1. You can pay using a credit card;
  2. You can pay using your PayPal account;
  3. You can pay at a MRP corporate store (only in countries where MRP has a corporately owned store - note that this option is not available through MRP franchise stores);

How do I redeem a coupon?

It's really easy. Select the merchandise that you wish to purchase by adding it to your bag. Once you click through to your bag, you can enter your voucher or coupon number into the field provided. Make sure you enter the code exactly right - once you have done so the voucher or coupon terms will automatically be included in your transaction.

  1. Add your desired items to your shopping bag as per usual, when you are happy select check out.
  2. If you are not already signed in, you will be prompted to sign in or if you don't have an existing profile, you can create one here.
  3. After signing in, you will be prompted to choose your shipping and billing methods. At this stage, you will notice a coupon code box directly above the bag total amount. Please enter your coupon code in to the box and select the arrow button to apply it to your order
  4. You should then see a message directly above the coupon code block which confirms that you have successfully applied it to your order
  5. Should you wish to delink this coupon from your order, please select the clear text button provided.
  6. Follow the remaining steps to complete your checkout and don't forget to check that the discount has been applied before finally placing your order.

gift wrapping

 

How does the gift wrapping service work?

When you are in the checkout page, simply select the Gift Wrap option. We will then gift wrap your purchase for you for a small fee.

contact us

Need to ask us something about an order or your MRP Money Account? Simply get in touch with the details below.

Order & delivery

+27 31 310 8000

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